|
|
 |
|
| SERVICES >> WEB APPLICATIONS >> e-CRM |
|
| [ e-MIS | e-CRM | Intranets | Sales Management System | Order Tracking Systems ] |
|
e-CRM, or electronic customer relationship management, is an integrated online sale, marketing and service strategy that is used to identify, attract and retain an organisation's customers. It describes improved and increased communication between an organisation and its clients by creating and enhancing customer interaction through innovative technology.
Syscomm Solutions e-CRM process enables companies to integrate all customer contact points, while synchronizing previously independent customer management assets. The customer's view of the company and brand becomes unified, as does the company's view of each customer. This allows the company to measure the value of each customer and reallocate resources to serve the customers providing the most profit, and those representing the greatest future potential.
Our e-CRM software system features can include:
- Customer management - Provides access to all customer information and stores ongoing enquiries or correspondence
- Knowledge management - A centralised knowledge base that handles and shares customer information to all areas of your organisation
- Account management - Access to customer sales account information, allowing sales and customer service teams to efficiently manage customer accounts
- Back-end integration - Links and shares information with other systems such as billing, inventory and logistics through relevant customer contact points such as websites and call centers
- Reporting and analysis - Report generation on customer behaviour based on business criteria
Benefits of our E-CRM system include:
- Reduced overall marketing costs,as a result of more effective and targeted campaigns
- Increased customer satisfaction and customer retention
- Increased sales by offering products/services that customers want and need
- Improved communication with customers by utilizing their preferred channels
- Increased productivity leading to higher revenue growth and profits
Whatever be the size / requirement of your business, please feel free to write to us for our consultants to assist you on how your business can benefit by using our services.
|
|
|
|
|
|
