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| SERVICES >> WEB APPLICATIONS >> Order Tracking Systems |
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| [ e-MIS | e-CRM | Intranets | Sales Management System | Order Tracking Systems ] |
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While Syscomm Solutions online tracking system is not realtime, it is very helpful with providing you with a recent status of your order.
But very seriously consider the level of order tracking you need. Should you simply use the built-in order tracking offered by many online couriers? Would you benefit from an integrated order tracking system of your own?
It is important that you choose the right approach to match your capabilities as well as your requirements. Ineffectual order tracking can be worse than no order tracking at all, so bear in mind some of these considerations before you decide on the type of
order tracking you need:
Built-in order tracking
If you only need order tracking for a part of your business process, for example at the delivery stage, it can be relatively easy to set up.
• Delivery order tracking - Many online courier companies such as TNT, UPS, etc. offer this as a free service. Your customers will need e-mail facilities to receive the
shipment number and internet access to visit the courier company's website.
• Website functionality - Do you already have a storefront website set up to handle sales electronically? If so, your 'shopping cart' software will usually be able to
incorporate the tracking data from a courier service.
Integrated order tracking systems
If you're supplying complex products, you may need to be able to integrate order tracking with some of your internal processes, allowing you to track orders from the
moment a sale is made. A fully integrated system should be able to generate e-mail notifications, website content etc. automatically and in real-time. Consider the following:
• Status reports - is an item on back order, in production, at the warehouse or in transit.
• Real-time inventory information - by knowing lead times for out-of-stock items, you can plan further ahead.
• Customer receipts - these clarify purchase details plus shipping and handling charges.
• Order histories and audit trails - these allow you and your supply chain partners to monitor the flow of goods.
Whatever be the size / requirement of your business, please feel free to write to us for our consultants to assist you on how your business can benefit by using our services.
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